Support
Last updated: July 20, 2026
Need help with Vysota? Contact us at support@vysota.net.
What to Include
- Your device model and operating system version.
- Your Vysota app version, if available.
- A short description of the issue.
- Steps to reproduce the issue, if you know them.
- Screenshots or manually exported diagnostic logs, if you choose to share them.
Account and Privacy Requests
For account deletion, access, correction, export, or privacy questions, email support@vysota.net. You can also delete your account directly in the app from Profile & Settings > Delete Account.
Health Data Permissions
Vysota reads HealthKit or Health Connect steps and floors only after you grant explicit in-app consent and system permission. You can withdraw Vysota health sync consent in app settings and revoke system access at any time in your device health settings. If health data stops syncing, check your in-app consent and device permissions first, then contact support if the issue continues.
Billing Support
The current iOS App Store version is free and does not offer purchases or subscriptions. Android Premium, where offered, is handled through Google Play. If Android Premium access does not appear after purchase, use Restore Purchases in the Android app. Android subscription cancellation and refunds are managed through Google Play.